Audit of Automobile industry Essay

AUTOMOBILE INDUSTRY IN UK United Kingdom has been a colossal manufacturer of automobiles in last 10 years. Producing more that 8 million vehicles and engines and exporting more than 80% of these, UK automobile industry stands as a driving force of its economy. The automobile industry generates a yearly turnover of around 55 Billion Pounds and largest value from exports. Nevertheless, the country that has automobile players like, Alexander Davis, Aston Martin, Bentley, BMW, Ford, Honda, Jaguar, etc., is still said to be under a vast influence of dwindling supply chain and its dependence on foreign market. Let us scrutinize the situation of UK automobile industry by doing an internal and external environmental audit. INTERNAL AUDIT Internal environmental audit is performed to understand the position of industry with respect to its own environment. SWOT is one of the tools used to perform internal audit which is employed for studying the strengths, weaknesses, opportunities and threats of the subject. STRENGTHS The strengths of UK’s automobile industry: 1. Largest Revenue generating sector UK’s auto industry yearly contributes around 12 Billion Pounds to the economy of UK by generating revenue of more than 55 Billion Pounds, annually. 2. Diversity in products Products manufactured by UK automobile industry range from various premium and sports cars to commercial vehicles and engines. Around 80% of this is exported, yearly. 3. Chief employment generator The automobile industry in UK is a major employment generating sector, offering wide range of employment opportunities in manufacturing and R&D. WEAKNESSES 1. Disparity between manufacturers UK’s automobile industry is known for having an austere disparity between its manufacturers, which stands out to be a major weakness of this industry. 2. Depleted Supply Chain Supply chain of UK automobile industry is going through an appalling phase. A potent supply chain and its capacity is an important factor in determining market expansion and foreign investment. Extensive improvement, in the supply chain of UK automobile industry, is essential. 3. Dependence on foreign markets As the UK car industry exports around 80% of its produce to foreign markets, it is under the risk of getting directly dependent on economic crisis of other markets. UK motor industry should focus on reaching as many markets as possible to ease risk. OPPORTUNITIES 1. Providing eco-friendly vehicles UK’s automotive industry has been constantly active in innovating new products to provide a safe and eco-friendly environment, hence opening up string of opportunities. 2. Investments by Global OEMs In the year 2013 many global equipment manufacturers have announced investments in United Kingdom. Through these strategic alliance UK auto industry is believed to benefit significantly. THREATS 1. Soaring cost of Raw Material The cost of raw material has been ever rising; hence, the manufacturers pay more for procuring raw material every year. This eventually raises the price of automobiles. 2. Increasing competition With new companies coming in UK along with foreign direct investment the competition is bound to soar, ultimately increasing threat for existing companies. Bottom-line is that in spite of challenges faced by automobile industry in last decade, it is resurging from its downfall and looking forward to producing more number of vehicles this year. EXTERNAL ENVIRONMENTAL ANALYSIS The automobile industry in UK has been tactically working towards creating new opportunities and enhancing technology. It has extensively slogged to make UK more attractive for foreign investors. Through automotive industry’s external analysis, we shall study influence of external factors on the industry. The two major models discussed here are PESTLE Analysis and Porter’s Five Forces’ Model. PESTEL ANALYSIS Political To ensure there is no monopoly created in the industry, certain policies restricting firms from forming cartels and fixing price have been implemented. They also control the size of automobile companies. Economic With the advent of increasing inflation across the world, it is predicted that the purchase of automobiles shall increase in coming years. Also, globalisation has opened doors for foreign investors in UK. Social Recent researches show that young population in UK is declining and older population is rising. Hence, it is advisable that companies focus on creating more products catering to smaller families and older population. Technology Increased focus on providing eco-friendly vehicles has encouraged industry to continually invest in research and development. With popularity of new designing softwares, Global Positioning Systems for navigation, etc, technology has advanced two folds. Environmental As people are getting more aware and concerned about a healthy environment, it is imperative to create products that are eco-friendly. Hence, it has created a pressure on the industry to focus on environmental issues as well. Legal A few legal policies have been imposed by UK government like compulsory fitment of Electronic Stability Control and Tyre Pressure Monitoring Systems in all the cars produced. PORTER’S FIVE FORCES’ MODEL 1. Threat from new entrants Automobile industry being capital extensive demands a lot of money to venture and uphold. In order to sustain, present automobile companies have augmented their production, enforcing new entrants to enter only on large scale. 2. Bargaining Power of Suppliers Due to increase in globalisation the industry has suppliers not only from UK but also from across the world. Hence, the bargaining power of suppliers is limited. As some manufacturers have joined hands with OEMs from China and India others source materials from UK itself. 3. Bargaining Power of Buyers This model brings forth the fact that purchasers have a power to regulate the market and increase competition. As consumers have access to extensive information and choice of numerous brands across the globe they definitely stand to have a better bargaining power. 4. Competition from Substitutes Substitute products are those that can be consumed in place of any product. For instance, people of UK can as well use public transport instead of private cars. They may also consider the option of using rented cars. 5. Existing Competition As UK is home to around 50 car manufacturers selling 200 models, the internal competition among the companies is inevitable. Apart from the local car manufacturers like GM, Ford, etc, the foreign manufacturers are also giving a lot of competition. The external influences play a major role in casting future of automobile industry in UK. Analysing the internal as well as the external environment of UK’s car industry helps identifying how it has been performing and what is the scope for improvement. United Kingdom offers an array of car models in a highly competitive market. Nonetheless, it is still facing a lot of issues in recovering from the past downfall. Market experts predict that the industry shall still be able to cater to the new more demanding market.

Psychology References Essay

Select something you either strongly like or dislike (e.g., reading, competitive sports, flying, snakes, etc.). Write a two to three (2-3) page paper in which you: 1. Briefly describe your like or dislike (one to two (1-2) sentences). 2. Describe the subfield (e.g., cognitive psychology, developmental psychology, psychoanalytic psychology, etc.) you believe is best suited for providing psychological insight into your preference (the fact that you like or dislike the thing you do) and why you believe it is so. 3. Discuss how biological bases of behavior (including sensation and perception) have contributed to your preference. 4. Analyze how engaging in or reacting to your preference (e.g., playing competitive sports or encountering a snake) affects your state of consciousness during that engagement. 5. Discuss the role that learning has had on the fact that you like or dislike the thing you described. Your assignment must follow these formatting requirements: †¢ Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format. Check with your professor for any additional instructions. †¢ Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length. The specific course learning outcomes associated with this assignment are: †¢ Distinguish between the major schools of thought in psychology. †¢ Discuss the biological factors that influence behavior. †¢ Describe the major theories of learning, memory, cognition, consciousness, development, and social psychology. †¢ Use technology and information resources to research issues in psychology. †¢ Write clearly and concisely about psychology using proper writing mechanics. Grading for this assignment will be based on answer quality, logic/organization of the paper, and language and writing skills, using the following rubric.

Ethics in Public Administration and Policy Study on Embezzlement Research Paper

Ethics in Public Administration and Policy Study on Embezzlement Behavior among Public Administrators - Research Paper Example Ethics in Public Administration and Policy Study on Embezzlement Behavior among Public Administrators This study must adopt this technique in order to achieve the intended outcomes. Government officials pertaining to the emerging or developing economies are often found to complain of insufficient compensation schemes and financial packages. The payment schemes of the government officials of such countries are formulated in terms of market rates owing to which the officials in public concerns of emerging economies are subjected to low pay scales. In Cambodia, Public Officials depend on rampant misappropriation of funds for their own private use. Again, ethical and legislative standards in such regions being weaker in nature like absence of proper laws to combat corruption contribute to the further escalation of the problem. Public officials usually engage in embezzlement on an individual basis without third-party intervention. Embezzlement behavior of government officials bears a strong relationship to the low salary payments provided to them that, in turn, fails to support their living conditions in this cost-driven economy (Myint, 2000). Further, the embezzlement behavior of these government officials is found to create potential impacts on the economy of the emerging economies thereby increasing their internal and external debt and similarly deteriorating economic and social structure. This is one of the factors that enhanced embezzlement.... Experimental design is appropriate for this study to collect data to identify the aspect of low salary that contributes to the behavior of embezzlement of funds among public administrators. This research design provides a blueprint of the process that facilitates the investigator to maintain control over the entire factors that may influence the outcome of an experiment. Embezzlement of funds among public administrators is financial fraud and to derive intended outcomes, the study must adopt this method. Experimental Research is frequently used where there is priority in time in a causal relation or if there is reliability in a causal relation and the magnitude and extent of the correlation is significant. Indeed, ethical leadership is public administration, and policy has a mandate to uphold objectives and organizational culture for the need of improving performance. Primary research can be done either through interviews or by sending or handling out questionnaires to the intended a udience. The current research envisages a research into a topic of public interest, and its findings are expected to be used as a remedial measure to address an issue of common interest. This will assist in curbing the tendency of embezzlement in the official and restore the trust of the public in them. Questionnaire: Collecting data through questionnaires is a common method in research. It encompasses a process of framing questions, the answers which can provide relevant information to the research questions. In this particular research, this design will help in obtaining direct information from public officials as well as those who have fell victims to any misappropriation by them. Interview Method: Conducting an interview with a sample population is the process through

Telltale E-Mails Coursework Example | Topics and Well Written Essays - 250 words

Telltale E-Mails - Coursework Example He would not be let free from the ethical wrongdoings that he committed in the first place (Crosbie, 2008). I would have comprehended how the supervisor went out of his way to make his point apparent and the role of the police officer within the equation as it put my client (Drake’s) case into jeopardy. My arguments would be such that I will ask for a proper compensation for my client and the changes in the policy that the organization has whilst hiring individuals like Drake’s supervisor (Wood, 2011). Sav-Mart should improve its e-mail policy by incorporating a proper measure that lists down how works get done within the related domains. It would disallow any individual who is not a part of the intended e-mail to keep away from the same quarters. I would ask for a change within the stance that is adopted by the company at the present (Finn, 2010). This would mean that the organization will amend where it is going wrong, and work upon the tenets of harmony amongst understanding each other’s private zones and

Robert E. Hall and Charles I. Jones (1999), Why Do Some Countries Essay

Robert E. Hall and Charles I. Jones (1999), Why Do Some Countries Produce So Much More Output per Worker than Others,Quarterly Journal of Economics, 83-116 - Essay Example This diversion away from growth promoting investment takes the form of thievery, unprotected property rights The investigation is based around a hypothesis that these differences in investment in capital accumulation is primarily the result of differences in social infrastructure across countries. Social infrastructure, as a concept used in their research, includes a number of ideas such as institutions and government policies, all of which, they claim, contribute to creating an environment in which capital accumulation is encouraged. A social infrastructure favourable to high levels of output per worker provides an environment that supports productive activities and encourages capital accumulation, skill acquisition, invention, and technology transfer. The researchers claim that creation of this favourable social infrastructure is best done by the government because they have the authority to collect the resources needed to establish the regulations and laws that would create a framework to stop diversion. However, corrupted government, engaging in rent-seeking behaviour, contribute to the diversion of resources away from activities of capital accumulation by creating poor contracts, interfering in production activities, and impeding trade. As such, the paper does indicate that the most appropriate social infrastructure for growth would limit the role of government given government’s propensity for rent-seeking behaviour. A major issue that is developed in their research concerns the direction of causality between social infrastructure and output per worker. Hall and Jones admit that more productive workers, with higher levels of education and income levels, could influence the social infrastructure. As such, countries experiencing low growth levels are unable to provide the resources necessary to create a supportive social infrastructure that would encourage further human and physical capital accumulation, meaning that appropriate

9.2 Essay Example | Topics and Well Written Essays - 500 words

9.2 - Essay Example Apart from this lack of orderliness, other mistakes can be easily corrected and then the work written to make a more cohesive and coherent document. Such an action of rearrangement will entail subdividing the paper into sections with clear subheadings. The focus of this paper is on why need-based scholarships should replace merit-based scholarships. Although this should be a thesis based argument or paper, what appears to be the thesis is unfortunately found in the third paragraph. It claims that the need-based scholarships will increase access to education for students from low income and minority families which will eventually increase the gap between the rich and poor. Apart from the heading that gives a hint of what the paper is about, it is not until the third paragraph that one starts to get an idea of what the paper is talking about. There are no sections and what the paper does is to provide reasons that support the thesis without giving clear indications on what perspective the reasons are based. The subject matter of the paper has been explained thoroughly through supportive ideas but it has not been subdivided into sections. In terms of argument, the article has adopted argument by authority whereby it closely follows ideas of others although in many instances it fails to quote the originators of the ideas. Many of the arguments are well thought and logical which make the overall reasoning of the paper very strong. As such, there are no hasty generalizations and supporting ideas are well balanced and thought out. Generally, the introduction and conclusion have not been well done. The introduction lacks the thesis statement owing to the fact that the first paragraph is always considered the introductory paragraph where the thesis is usually located. On the part of the conclusion, there is no special technique applied and it should have summarized the main points of the paper besides re-stating the

Strategic leadership2 Essay Example | Topics and Well Written Essays - 750 words

Strategic leadership2 - Essay Example 91). This paper will look at the extent Wal-Mart’s failure or success was due to poor or excellent management or to environmental factors. In the business world, price and product are constituents of the 4Ps of marketing. The deliberate pricing of a product or service is an essential part of a process of business building that its significance cannot be over emphasized (Steger 2010, p. 53). This is because the cost of a commodity or service may make or break a business, so it should be carefully examined (Emiliani 2008, p. 71). Wal-Mart have acquired and maintained their leadership position in the sector largely due to their exclusive pricing strategy. Wal-Mart established a distinctive pricing technique that differentiated it from its competitors and gave it a competitive advantage over rivals. Over the last decade, Wal-Mart has developed into the globe’s leading and possibly most commanding retailer with utmost sales and operating earnings of all discount retailers (M ullen & Stumpf 1992, p. 42). The organization owes its growth from regional retailer to international powerhouse chiefly to adequate and changes in management. Wal-Mart has been largely successful in most parts of the world, and this has been attributed to both proper management and environmental factors. In areas where it has failed, for example, Europe and Asia, it has been largely due to environmental factors. Wal-Mart started with the objective of providing clients with the commodities and services they required where and when they needed them (Adair 2003, p. 51). This strategy was referred to as outside-in thinking, where the organization’s philosophy and approach put the interest of the client before the capabilities of the organization (Peng 2008, p. 49). In addition, the management of Wal-Mart under Sam Walton, employed homespun business knowledge and folksy charm with progressive supply-chain and information technology management to establish the globe’s most sufficient retail company (Walton 2009, p. 553). The organization’s management concentrated on establishing cost structures that permitted Wal-Mart to provide low daily pricing. Wal-Mart’s management also focused on creating a more advanced and highly structured management plan to enhance and exploit the competitive advantage it was experiencing. Under the leadership of one of the chief executive officer, Lee Scott, Wal-Mart embraced environmental and social responsibility (Hill 2010, p. 31). As the organization enlarged in its variety of services and goods, for example, health clinics, groceries, financial services, fashion clothing, online prescription drugs, and music downloads, it was compelled to puts the interest of the client before the capacities of the organization (Merritt 2008, p. 63). Therefore, Wal-Mart’s management took this opportunity to utilize the large size with rapid responsiveness and speed towards customers (Sanders 1998, p. 67). Moreover, to offer a wide variety of commodities, Wal-Mart’s senior managers, Bud and Sam started promoting their individual discount store idea. During this period, discount stores were only found in large towns (Bradley 2005, p. 53). Sam Walton argued that if the prices were favourable, Wal-Mart’s discount stores could be of tremendous help for clients in

HR contributes at SYSCO Case Study Example | Topics and Well Written Essays - 250 words

HR contributes at SYSCO - Case Study Example Administrative roles include recruitment and selection focus and supervisory training that deals largely with policy and procedures. Communications of pre-existing OSHA regulations and compliances may have impacted safety, such as developing a marketed campaign to develop a corporate culture of safety through vision or mission discussions company-wide. Training for better job competency could have also impacted safety positively. Employee turnover might have been improved by creating softer HR policies that included training for autonomous work, creating a unified organizational culture, or flexible job strategies to provide motivation. Programs such as this usually build more dedication in employees by appealing to their psycho-social needs. Increases in customer satisfaction could be attributed to the benefits of the workplace climate survey to show employees that they are valuable members of the organization to appeal to their need for shared business decision-making. This makes for more productive outputs by employees by decentralizing

Debut albums, Life Essay Example for Free

Debut albums, Life Essay This is a phrase, a philosophy phrase that is about living, daily living. But what do you think it really means or should we say what is the hidden meaning about it? Why just living is not enough? Living is not enough because we need to experience all the things we can. Simple as to explore the world or the things that was given to us by our beloved GOD. We need to experience all good, better and best, bad, worse and worst. From worst to best to know what the word LIFE truly means. It also doesnt mean we need to do crimes in order to experience bad things, its just like problems, wounds and etc. We and I consider it as bad things because I dont like any of that happen to me. Just living is not enough†¦. We need to explore and find the true meaning of life. He who hesitates is probably right. This is a philosophy that we can use daily, why? Because this is about decision making. And we always make decision in every aspect of our life. As a student I can relate in this because of our recitations in school. We always hesitate before we raise our hands to answer. We will suddenly know that our or my answer is right because someone answers it. And its too late to get the credit. The philosophy above is trying to teach or to tell us that if we have ideas, share it, tell it, explain it because we will never know if our ideas is right if we dont try it. Not only for students but all individuals around the globe. Human life is purely a matter of deciding whats important to you. This Philosophy is saying human life always choose whats important to you. But why? All individuals are different from each other, different tastes, likes, dislikes and many more. But we all have similarities, we always choose whats important to us in every problem that comes in our life. For some instances, family problems like marriage and your family doesn’t want your fiance or fiancee, you will decide whats MORE important to you your family or your love one? If you choose your family, then go and its also the same if you choose your love one. I understand in this philosophy that this our instict that we always choose whats important to us but it never assures us that what is important will be the best for us. Only friends can answer your calls everytime of day that matter. This is a simple philosophy that is about friendship. If we first read it, we will quickly understand what it means. But what do we understand? We all know we have many friends in our life, friends in school, friends in the neighborhood and many more. We also know not all friends are real, just like this saying says Some friends are gold and some friends are silver. The philosophy above is trying to tell us that only TRUE and REAL friends can answer your calls no matter what your problem is. The friends that are there for you no matter what. No matter what time of day it is, you could call them and theyd be there for you. And its true, they are the ones that matter. The people who you can really rely on to be there for you are the ones that should matter in your life.

The Implication of EPOS Systems

The Implication of EPOS Systems William Hill is a major bookmaker worldwide, with over seventy years experience in offering betting services.   It is currently one of the leading gaming companies in the UK, where it operates over 1600 betting shops, serves over 800,000 betting slips each day via phone (standard and mobile), and recently began Britains first interactive digital television channel devoted entirely to gambling (Lee 2004).   It is the countrys most successful Internet gambling company in a country where over four million people bet in online gaming rooms every month (Thomas 2004).   William Hill was the first major gaming organisation to offer online betting, opening its website in 1996 (Lee 2004). The William Hill culture pairs low-cost, low-risk emphasis in businessdecision making with a willingness to be innovative, particularly inregards to use of technology (Hargrave 2004)).   This makes it all themore surprising that the organisation has waited so long to implementelectronic point of sale   (EPOS) machines in its betting shops.   Whilethese are expected to make the company more profitable, efficient, andcompetitive, the implications of these machine span across theorganisation.   Of specific interest is the effect of the system on thepeople involved, traditionally an important part of William Hillssuccess.   This study seeks to consider the possible benefits and losses to William Hill from the implementation of the EPOS system. Three specific areas of consideration are the effect of the machines oncorporate and local shop culture, whether the EPOS system will increase efficiency, and whether the system will contribute to increased competitiveness. The objectives of this study are to critically examine the introductionof an electronic point of sale system as implemented at William Hill.  Specifically, this study aims to examine the strategic considerationsof the EPOS and how its effectiveness can be optimised.   The studybegins with a review of literature and research available about WilliamHill, the firms operations, and EPOS systems in general.   ThisLiterature Review serves as a foundation for understanding analysis ofthe rest of this work.Following the Literature Review, of first consideration will be theeffect of EPOS on the corporate and local culture of William Hill.  Will EPOS enhance or detract from positive aspects of current culture?  Will the increase in customer information and the ease of its analysisdraw new customer groups into traditional betting shops?   If so, whatwill be the effect of this on the shops and their regulars?  Ã‚   How willstaff react to the changes caused by the EPOS system?   W ill EPOS changehow customers and staff interact?   How does the introduction of EPOScompare to the effect of technological advances on workers in general? The second objective is consideration of the efficiency of the EPOSsystem.   It will be compared to the traditional manual betting systemit replaced, with analysis of improvements in or negative effects ontime and cost.   Has William Hill become more efficient, and moreimportantly more effective, with the introduction of EPOS?   It is abetter organisation as the result of automation?   Finally, the study seeks to project the effects of EPOS on WilliamHills competitiveness.   Will the system encourage customers to switchto William Hill?   Can the organisations market share be expected toincrease?   What are the overall results on a holistic, corporate levelof automation, and how can the firm best implement such technologywithout undermining its established strengths?   What is the moststrategic way the system can be implemented, and how can it mostgreatly benefit the organisation as a whole?This study seeks to address these questions through the study ofinformation and data provided by William Hill and in literatureavailable about the firm, similar gambling companies, and electronicpoint of sale systems in general. It is anticipated that the EPOS system will be found to increaseefficiency and competitiveness for William Hill, albeit at some changeto and possible loss of culture.   This is anticipated to be an overallpositive innovation, however, increasing profit across several gamingplatforms, allowing for improved marketing activities, and increasingmarket share for the company.   The system is anticipated to provide afaster, more accurate, and more secure way of processing bets, inaddition to generating data relevant for market analysis. Many articles about William Hill, including the companys ownpublications, describe the organisation as an innovator (William Hill2005).   This is certainly the case, and low-cost, low-risk strategyhasnt kept the firm from pursuing technological advances and marketexpansion in many areas, the most recent being the installation of anEPOS system in its betting shops.   The company currently provides fourvehicles for gambling:   traditional betting shops, phones-basedbetting, including via mobile phones, Internet gaming, and interactivedigital television.   Plans to expand into casino gambling have beentemporarily shelved, as the Gambling Bill under consideration by thegovernment now appears less likely to benefit gaming organisations whoexpand into casinos (WH Annual Report 2005).   All of these may beeffected and possibly benefit from the introduction of EPOS machines.  Ã‚  EPOS can support all four major betting vehicles, and enhance how theycan work toget her to increase the number of customers, repeatcustomers, and customers spend.Traditional betting shops, also called retail shops, remain thebackbone of William Hills operations.   The retail division contributed166m of the pounds 232m, or almost seventy-two percent, of the totalprofits brought in by the organisation in 2004 (WH Annual Report2004).   The shops also provide a credibility and recognisable brandseen as contributing to the success of other gaming vehicles (Thomas2004).   The retail shops are the location of the EPOS machines, and arelikely to be most effected operationally and culturally by theirimplementation.   Demographically, the customers of William Hillsbetting shops tend to be older than customers using other bettingvehicles (Hargrave 2004).   It has been observed that shop customers arealso predominantly male. Internet gamblers are demographically younger, and many have neverentered a retail betting shop (Hargrave 2004).   They often participatein a variety of onlin e games in addition to traditional odds betting.  They are likely to hop from site to site, and show little loyalty toany one gaming organisation (Thomas 2004).   Online gambling firms musttherefore work harder to differentiate their site from the many othersavailable.   As over time a natural consolidation of the market islikely to occur, those organisations that can reinforce their marketpositioning are more likely to succeed (Thomas 2004).   William Hill hasthis positioning as a sector leader with multiple gambling vehicles.  This positioning will be enhanced by the EPOS system, a way to linktraditional shops with their credibility and market presence, to thefirms online offerings.   The convenience of EPOS and the organisations electronic vouchersystem could encourage online gamblers to consolidate their gamingactivity with William Hill.   The EPOS support William Hillsintegration of their online business and local shops, with onlinecustomers now able to deposit mo ney into or draw from accounts at anyWilliam Hill shop.   The voucher system allows customers to depositmoney or withdraw winning from any William Hill shop.   This wasoriginally handled over the counter; however, the new EPOS system nowallows the entire system to be handled by machine (Anon 2003).This has the potential to increase both shop-based and onlinebusiness.   For example, a thirty-something career woman might behesitant to frequent one of William Hills betting shops, perceivingthem to be historically male-dominated, older, and perhaps evenworking-class.   However, she is on her way to do some shopping, anddecides to quickly draw off her recent online winnings.   She stops in abetting shop, and has a positive experience.   It is clean, well run,with professional, courteous staff.   She can draw on her winningseasily using the EPOS terminal.   Because the woman has a favourableexperience with the product and people in her transaction, she issignificantly more likely to use the EPOS terminal again, and to stopin the betting shop.   William Hill has possibly converted an onlinecustomer to an online and shop customer.   Similarly, some shop regulars may eschew credit cards.   Online gamingis therefore unavailable to them.   EPOS in combination with WilliamHills combined online and shop accounts allow these customers todeposit cash at their local betting shop, and use those funds foronline bets.   This has the potential to further increase the firmsonline customer base.   Internet customers may be further intrigued bygaming options offered online that go beyond their options via shops orthe phone.   Using the Internet to place traditional bets, for example,increases the chance these customers will try arcade or casino gamesavailable online, thereby increasing the types of product purchased(Anon 2003).   This expands the purchase mix for William Hill, andincreases the likelihood of larger total purchases per customer.A concer n for management should be the potential of one gaming vehiclesuch as the Internet to draw customers away from the firms othervehicles, in effect cannibalising its own operations one for theother.   William Hills most recent Annual Report acknowledges thisissue (2004).   The company has analysed profit and other financialdata, and is confident that no cannibalising is taking place.   Allthree gaming vehicles in operation for the year have shown modest toimpressive growth, with no indication of one taking customers at thedetriment to the others (WH Annual Report 2004).Phone betting, including mobile betting via WAP technology, is seen bymany as the gaming vehicle of the future (Hargrave 2004).   The EPOSsystem could contribute to the expansion of phone betting by making iteasier to draw on winnings and deposit funds for future bets.   The OffTrack Betting organisation in New York City, USA, found lines andcustomer wait time reduced by up to forty percent at some outlets wit hthe implementation of various betting and point of sale machines (OTB2003).   The system can similarly support William Hills newest venture,interactive television.   There are questions whether the firms brandis strong enough to support a television channel, although thepotentials for increased revenue are significant (Hargrave 2004).   Theorganisation does not intend to broadcast many sporting or otherbet-producing events, given the prohibitive cost of doing so.   Rather,the television channel will offer number generated betting options, aswell as gambling games similar to those offered by the firm on itswebsite (Hargrave 2004).   This allows the non-computer literate toparticipate in betting outside of traditional shops.   Their anonymityand access to gambling increase, both of which have been linked toincreased consumer spend (Anon 2003).   Non-computer literate gamblersare no longer bound by the restricted hours of the betting shop, andcan play a variety of gambli ng games through their televisions(Hargrave 2004).   The EPOS s ystem supports this gaming vehicle in thatthese customers must have some way to deposit money for their gamblingactivities and withdraw any winnings they may have.   The EPOS systemallows them to do this conveniently and with the same discretionafforded to them by interactive television or the Internet gamblingvehicles.One potentially negative effect of the EPOS system is reduction ofcustomer loyalty.   Loyalty occurs when a consumer experiences goodproduct at a reasonable price and convenience, with acceptableservice.   If these expectations are met, the customer is likely torepeat the shopping experience.   Over time, the customer forms a habitof this shopping experience, which then develops into an attitude ofloyalty (Duffy 1998).   One component of loyalty development is staff,and in particular customers interaction with staff.   The peoplerepresenting an organisation and the service they provide can m ake orbreak a customers purchasing experience (Garavan 1997).   The EPOSsystem will replace some functions currently performed by people, whichmay have a negative impact on both customers and remaining staff.Repeat customers make up a significant portion of retail bets in thegaming sector, and many have established some form of relationship withretail staff.   These relationships contribute to the loyalty or habitsof customers, causing them to frequent one gaming retailer, and therebyincreasing the customer spend at that shop (Anon 2003).   This customersegment may feel overlooked with the replacement of some stafffunctions by machines.   For example, a man regularly frequents hislocal William Hill betting shop, gambling regularly as a hobby, but notto the gambling addiction level of play.   His visits to William Hillmay be for him the same as another persons frequenting a neighbourhoodpub; in this case he has the opportunity to interact with others whoshare his interest. The common denominator in such social interactionwill often be the shopkeeper or retail staff (Gamble and Gamble 2005).  If this social interaction is lost, the customer may switch to asimilar s hop operated by another organisation where such interactionis supported.   Fortunately for William Hill, the other major bookmakerswith whom it competes have already implemented EPOS systems, makingthis customer loss less likely to occur (Hargrave 2004).The EPOS removes the feeling of being disloyal to shop staff by bettingonline instead of at their establishment, which could also potentiallycontribute to lost customers.   Customers who shop at one establishmentfor a long period of time may feel guilty or embarrassed when changingto another store.   They may try to avoid contact with staff from theirprevious shopping preference if they have been trying out other storesfor a period of time (Gamble and Gamble 2005).   With the reduction ininteraction between William Hill staff and cu stomers caused by the EPOSsystem, the customers may no longer have social need to continue to betexclusively or predominantly with William Hill.Another possible loss is to the William Hill culture, particularly thatof local shops.   Steve Smethurst quotes David Russell, William Hillsgroup HR director, as acknowledging, â€Å"Once we have that in place [theEPOS system], the requirements on shop managers to settle bets will begone:   that challenges the very core of what people have been doing foryears† (2004, 36).   For one thing, the introduction of the machinesreduces the number of staff required at each shop.   The company has nostated plans for layoffs, but also has not addressed the impact EPOSwill have on staff (WH Annual Report 2004).   This may be in part to thetraditionally high turnover in some segments of the gaming business,although more prevalent in the telephonist position that in retail shopstaff (Smethurst 2004).Management of gaming organisations need to examine the importance ofpeople in their product differentiation.   Consideration is called forin examining the fact that all the major betting shops now utiliseelectronic point of sale technology, and much of this is produced bythe same company, Alphameric Red Onion (William Hill PLC 2004).   If onecan access the same machines at any shop, and each has similar bettingoptions, what would cause the customer to frequent one shop overanother?   While some online gaming organisations seek to an image ofglamour and escape to paradise after a long day at work, this type ofpositioning is more effective for the casino venturing into onlinegaming than the traditional betting shop down the street (Thomas2004).   Re-branding a company as old and established as William Hillwould be difficult, expensive, and unlikely to be effective.   Nor is it possible for any one gaming establishment to differential itsproduct on price in the long-term.   The EPOS system will produce costsavin gs compared to the former manual bet-taking and managementinformation systems (WH Annual Report 2004).   This cost savings occursfrom reduction in staff needed to operate a betting shop, more rapidprocessing of bets, and standardisation of bet settlement by removingthe local human component.   The EPOS system also replaces manual inputinto management information systems, allowing increased communicationbetween shops and the corporate offices, and increasing the companysability to respond to betting fluctuations (William Hill PLC 2004).  The firm did incur additional capital investment expense during 2004due to the purchase of the EPOS system, but the Annual Report indicatesthis is a negligible amount and will be easily amortised. Cost benefits, resulting in increased profits and more competitiveprice structures, in combination with lack of product differentiationin the gaming sector, can be expected to result in increased marketshare for William Hill.   This increase should occur across all four ofits gaming platforms, although primarily in Internet, mobile andtelevision sales, as lack of differentiation causes sector-wideconsolidation and the elimination or absorption of smaller firms byindustry leaders (Thomas 2004).   Some market advantage certainly goes to the organisations with the most(and most convenient) locations.   William Hill CEO David Hardingstresses the importance of place in the firms differentiation efforts,contending branding and convenience are the most important factors ingaming choice.   â€Å"People always underestimate the guiding principle ofbetting, and thats to make it convenient,† he states, â€Å"branding willalways remain dominant, and as long as you make it easy to gamble,people will do so† (Hargrave 2004, P20).   Along this line of thinking,over time the sector power of larger organisations with theirestablished shop sites will cause market consolidation, squeezing outsmaller firms (Thomas 2004).   This then further enhances theconvenience of the shops of large-sector players.   Organisations thatcan integrate their various services, as described above in theinteraction between internet gamblers, William Hill  rquote s voucher system, and EPOS machines in the local retail shops, also have an advantage in the convenience department.   However, loss of personal touch is something William Hill should beseriously considering.   Atomisation historically causes loss of jobs,and â€Å"William Hill employs more than 10,000 people:   8,500 in shops,1,000 in call centres, and 1,000 in support† (Smethurst 2004, 36).  People, particularly retail staff, play a major role in product andorganisation differentiation within a service-based firm such asWilliam Hill.   This is particularly relevant as the company pridesitself for its rigorous hiring practices and top-notch staff.   WilliamHill undertook a complicated pre-hiring screening process to help thecompany ensure i t was bringing in workers with the best possible jobfit (Smethurst 2004).   For example, the human resources department atWilliam Hill â€Å"identified the motivational factors that make someonegood at a job,† then formulated a profile of the ideal front-line staffperson (Smethurst 2004, 36).   This profile was used to c reate anautomated telephone screening process that was used with all initialapplicants to the retail shops.   The company then sends potentialrecruits through interviews and role-play exercises before making a joboffer (Smethurst 2004).   All these evaluate the attitude as well as theskills of potential employees.   Smethurst quotes Russell as saying,â€Å"you can add skills to people, but if they had the wrong attitude inthe first place then its not going to work† (2004, 36).   HopefullyWilliam Hill management has considered the possible impact on staff andtheir attitudes in their implementation of EPOS machines.Human Resources Consultant Richard Samson of the EraNova Instituterecently presented his theory of out-peopling (Frauenheim 2001).   Justas jobs can be off-shored from one country to another, so jobs can beout-peopled, going from work performed by people to work performed bymachines.   While this can offer short-term advantage, Samson arguesthat similar potential losses are likely in the long-term.   â€Å"Most ofthe work tasks done now by people will be done by smart technologywithin twenty to thirty years† (Frauenheim 2001).   Job loss causesanger and resentment amongst those put out of an organisation, andoften-sympathetic bad attitudes with workers who remain.   This shouldbe of particular relevance for a firm so concerned about workerattitude that they developed a complex and expensive screening processto ensure proper attitude amongst new hires.   Remaining employees alsobecome even more key to the generation and maintenance of customerloyalty, as   the fewer employees with whom an individual customerinteracts, the more important the quality of interaction with theemployee becomes (Garavan 1997).Reduction in employees in proportion to machines can also influence thepublics perceptions of the organisation.   William Hill is a companythat promotes service as part of its corporate image.   This serviceinfers a level of caring amongst those at the company for theircustomer (Company Website 2005).   If the customer begins to viewWilliam Hill shops as simply a place lined with electronic kiosks, muchlike the gambling version of the local Laundromat, this image of caringservice is no longer projected.   This can contribute to customerloyalty and repeat purchase over the long-term.   Management must find away to maintain its positive corporate image, therefore, while goingforward with its atomisation and cost-saving plans.Loss of jobs also creates macroeconomic impacts for both the sector andthe country.   This has historically been evidenced across manyse ctors.   In agriculture, for instance, small farms that once requiredan entire family to run have been swallowed up and consolidated withlarge commercial ventures that employ many machines and few people(Gottheil 1999).   Economic impacts of rapid changes in job availabilityand employment can destabilise an entire economy.   If unemploymentsoars and discretionary income plummets, William Hill and other gamingorganisations will likely see a sharp drop in profits, as they are adiscretionary spend for most consumers (Gottheil 1999).  Ã‚  Ã‚   More machines also lead to the increased likelihood of gamblingabuse.   The University of Sydney, Australia, undertook a significantstudy of the effect of gambling machines, ATM machines, and EPOSsystems on gambling abuse and addiction (Blaszczynski, Sharpe andWalker 2001).   They found customers were more likely to abuse gamblingor display addictive behaviour when gaming places were primarilymachine-serviced.   The more people invol ved in gaming transactions, theless likely addictive behaviour was evidenced, unless such behaviourwas encouraged by the staff involved (Blaszczynski, Sharpe and Walker2001).   They additionally found limiting the combination of machines,such as removing ATM machines from shops where EPOS and similar wereavailable reduced addictive behaviours.Also, while gambling addicts are often profitable in the short-term togaming establishments, too many people suffering from this malady hastraditionally led to public outcry, tightening of gaming regulation,and increased taxes on winnings (Blaszczynski, Sharpe and Walker2001).   It is in the best interests of all involved, therefore, forgaming organisations to strive to increase customers gambling spendingwithout crossing the line into gambling addiction.   The University ofSydney study showed that slowing the timing on machines, for example,reduced the likelihood of display of addictive behaviour Blaszczynski,Sharpe and Walker 2001.   Research and findings such as this should bestrongly evaluated by William Hill management to ensure the optimum useof gaming machines in its shops.Still, not withstanding possible detractions to the organisation, theEPOS system offers many potential benefits to the William Hill firm.  Electronic point of sale technology will enable the bookmaker to take,settle and pay bets electronically, record information from suchtransactions in a central software system, display and distributetargeted betting opportunities and manage estate-wide risk (WilliamHill PLC 2004).   Of these benefits, the two most intriguing from acorporate standpoint are the ability to gather data and profilecustomers, and the resulting use of such data in creating targeted andevent-specific marketing.The EPOS system also allows for extensive capture of customerinformation.   Data generated from customer input can include the numberand frequency of bets, the type of events bet upon, the average amountof each bet , and much more.   This allows the firms management tocreate customer profiles, representing current and target consumergroups.   (Woodruff and Gardial 1996).   For example, a middle-agedcustomer bets on dog races every other Friday.   He typically bets onthe favourites, in the total spend range of pounds forty to sixty, witha typical mix of eight to twelve bets of three to five pounds each.  Since he frequents William Hill, the company can assume some level ofretail brand or local shop loyalty.   The firm would like to see thecustomer bet more often, and in greater amount.   Because they havecollected this data on the customer through the EPOS system, they cansend him direct, targeted advertisements for dog races, and bettingwithin his favoured range.  Ã‚   If they can entice him to place a betoutside his pattern, they have potentially increased his regular spendin addition to this one betting event (Smethurst 2004).   Data gathered from the EPOS system can also b e used to create customerprofiles, which can then be targeted for marketing and event-specificadvertising.   William Hill noticed from similar data gathered on itswebsite that many were registering but not betting.   They hired aprivate firm to assist them in converting this web traffic into betting(Lee 2004).   The firm divided website registrants into four randomgroups.   One group was sent nothing, one was sent a service-led followup email, one was sent an offer-let follow up email, and one received areminder email that they had yet to place a bet.   The company was ableto demonstrate that service- and offer-led email follow up increasedthe number of registrants who became bettors by more than five percent(Lee 2004).   If an experiment such as this can have such positiveresults with random groups, imagine the impact of targeted emails andadvertising on William Hills customer base.Another benefit to the company is that electronic point-of-saletechnology will increase t he efficiency of William Hills bettingoperations.   Prior to the EPOS system, all bets were placed andrecorded manually in betting shops.   In an oversimplified explanationof the manual process, a customer would place a bet by giving a writtenticket to a retail shop staff member, who would give them a receipt inreturn.   The customers bet would be recorded in the shop, and if theywere entitled to winnings, these would be settled by the shop manageror designated staff person.   The organisation had various managementinformation systems into which data from individual shops was recorded,and this was forwarded to the central offices on a regular basis(Caldecote 2004).   Issues for management with the manual system included both the accuracyand detail of reporting.   For example, under scrutiny regarding theannual amount of unclaimed returns at William Hill, David Hood claimedthe company was unable to quantify annual unclaimed returns because thepre-EPOS reporting system did not record or allow for such (Caldecote2004).   This type of information is vital to managements analysis ofthe overall health of the organisation, in addition to profit and losscalculations.   The detail of information provided by the EPOS systemwill easily rectify these reporting difficulties.   The electronicsystem will also save time, allowing data from each shop to be capturedalmost instantly (William Hill PLC 2004).   This enables the company tocalculate statistics and perform analysis on events as they occur, forexample.   In a time-sensitive business such as gambling, this can be ofgreat advantage.Another benefit is that the EPOS system potentially allows William Hillto expand business hours at reduced cost.   As it reduces the need forstaff, betting shops can remain open longer for the same staff costs.  Longer hours give customers more opportunity to bet, increasing thelikelihood of more customers betting because of the enhancement inconvenience, and increas ing the amount customers are likely to bet, asthey are in the betting shop for a longer period of time.   Morecustomers and more spend mean more profit, and potentially more marketshare, all of which are naturally favourable to management (Woodruffand Gardial 1996).     Ã‚  Ã‚   Increased efficiency typically leads to increased competitiveness,provided the firm is being efficient about the right activities.  William Hill was a bit behind its competitors, being the last major UKbookmaker to implement an EPOS system.   It faces one primary competitorin the broader sector, Ladbrokes, and a slew of smaller competitors,primarily in the online market (Thomas 2004).   While many of thesesmaller competitors are striving for differentiation along a variety oflines, William Hill holds to its position that its company branding andstatus will carry it through against such firms.   It has the advantageover Ladbrokes of being in the online gambling arena longer, and hasstepped ahead of them in its entry into television.   Ladbrokes has alarger number of traditional shops, however, which must be factored ingiven William Hills emphasis on the importance of convenience andplace in its loyalty strategies (Thomas 2004, Hargrave 2004).   Ladbrokes also has employed EPOS for a longer time, and has thereforeincreased the integration of the machines and the data they generateinto its overall business and marketing strategies (Hargrave 2004).  The two have similar brand recognition, and are viewed as primecompetitors.   Given Ladbrokes already uses an EPOS system, it is morelikely that increased market share for William Hill will come from theelimination or absorption of smaller competitors, rather thansignificant customer win from Ladbrokes.  Ã‚   Findings of the analysis of available literature concerning WilliamHill, EPOS systems, and potential benefits and losses are generallyfavourable for the EPOS system.   The potential drawbacks of the EPOSsystem include lessened customer loyalty and damage to the corporateimage of a service-oriented firm.   Staff attitude and feeling of valuealso have the potential to suffer from automation.   The system fits inbroad corporate culture of a firm innovative in its use of technology,but may have a negative impact on employees and could potentiallychange local shop culture.   This is particularly important if jobs willbe lost or phased out due to the introduction of the EPOS machines,although the company has not indicated this will be the case.   Theorganisation must finally be cognisant during both implementation andcontinued operation of the potential for gambling abuse and addictionusing EPOS and other automated gambling devices, and make an effort toprovide   a safe, contro lled betting environment.The anticipated benefits of the system, however, outweigh potentialdrawbacks.   First, the EPOS system will increase efficiency in how betsare taken, settled, and paid, both increasing security in bettingtransactions and making each transaction faster and less expensive.  This provides the firm with the potential to forward such savings tothe consumer, increasing the companys ability to meet or beatcompetitors on price issues.   Whether or not any cost savings are passed along to the consumer, thesystem also makes William Hill more competitive in a number of otherways.   In combination with the voucher system already in place, theEPOS system greatly increases the convenience afforded to the customerin placing and settling bets, and withdrawing winnings.   This increasedconvenience is anticipated to result in new customers, particularlythose drawn from other

Types Of Organization Of Deloitte Management Essay

Types Of Organization Of Deloitte Management Essay Deloitte is a UK private company limited by guarantee, networks of members firm and refer to one or more of Deloitte Touche Tohmatsu Limited. Besides that, Deloitte provides audit, tax, consulting and financial advisory services to public and private customers. Furthermore, it globally connects with network of member firms with more than 150 countries. In additional, it has 200 000 professionals in different region. 2.1 Types of Organization of Deloitte Deloitte is a profit organization which generate profit from provide audit, tax consulting and financial advisory services to public or private customers in different industries. According to Ebrahimi, 2012, Deloitte grew with profit from 34million pound to 569 million pound. Deloittes audit business grew 663 million pound from 586 million pound in 2011, consultancy arm grew 524 million pound from 460 million pound in 2011, Tax up to 529 million pound and corporate finance grew to 402 million pound and others. So, it is a profit organization. Besides that, Deloitte is also a not for profit organization. It is providing the various integrated services such as audit, tax, consulting and finance advisory with run in complimentary events, seminars and publishes regular newsletters, article and others. Those are specific for charities and non for profit sector. According to Deloitte, 2012, Deloitte have assembled expert and specialists to advise their customers in non-profit sector. The expert and specialists team included charity tax group, ACEVO, NCVO and CFG. 2.1.1 Organization Structure of Deloitte mt_graphic_organisational_structure_2011_700x450_210211.jpg Figure 1.0 Organization structure mean arrangement of job within an organization and design it into 6 elements which work specialization, departmentalization, chain of command, span of control, centralisation or decentralisation and formalization. Deloitte have use network video conference to coordination and integration in 150 countries. According to Hamblen, 2008, Sullivan national director for business services at Deloitte said that you will forget you are being in a video conference meeting because it is much closed and experience like you are being there. It shows that the straightforward manner of video conferencing. Therefore, video conferencing is a very direct communicates method. The organization structure of Deloitte has work specialization. Deloitte assign specific job for specific person to performance in the activities. The figure 1.0 shows that marketing departments employee work for sales of Deloitte. Therefore, sales person in marketing department must have the sale knowledges. According to Kokemuller, 2012, work specialization means the workplace practise of assigning specific task to individual. By using video conferencing, manager of marketing department at UK can direct take each task and assigns to their people with specific jobs. Therefore, manager can direct assign job to their employees. Besides that, Deloitte has designed departmentalization in their organization structure. The figure 1.0 shows that Deloitte has divided into few departments such as financial, information technology, affair, human resources, office administration, marketing and talent and others. It is grouping into an area in an organization. According to Business Dictionary, 2012, departmentalization refers to allocation to work group combine in functional area in an organization. By using video conferencing, different departments can direct communicate in different countries. Therefore, it helps Deloitte to effective communicate. Furthermore, Deloitte has designed chain of command in their organization structure. According to Deloitte Greece Ethics and compliance program guidelines, 2012, manager should provide counsel or referrals as appropriate to subordinates and employees should seek guidance from supervisors. It shows that the order from the top is authority so that employees should seek. By using video conferencing, broad of director in UK direct order office of CEO in different countries to assign tasks to manager of different departments in Malaysia. Therefore, it can direct order to employees. In Deloitte, it has designed the structure into wide span of control with network. There must a manager who responsibility to manage a large number of employees with efficiency and effectiveness. The number of employees can be hundred or more than hundreds. According to Business dictionary, 2012, the number of employees that manager can directly control. By using video conferencing, broad of director in UK can direct control the office of CEO of 150 countries. According to Hamblen, 2008, Nemertes Research states that telepresence service can be in multiple locations. Therefore, employers may not misunderstand. Next, Deloitte is a decentralization organization structure. According to Deloitte, 2012, the culture and behaviours of Deloitte has 7 signals which is CHAPTER. Every capital have own meaning. For example, E equal EMPOWERMENT. It shows that Deloitte is encouraging ownership to empowering their teams. Besides that, Deloitte provide support, guidance, entrust responsibility and authority to their people. Deloittes empowerment is similar with decentralization. By using video conferencing, broad of director can direct guide and provide support to office of CEO of different countries with video conferencing. Therefore, it save the decision making time. In additional, Deloitte is formalization structure organization. According to Business Dictionary, 2012, formal structure is organization of a business that is typically hierarchical in nature. It shows that how the information flow and the decision flow including who report to whom. By using video conferencing, office of CEO of Deloitte in different countries can report to broad of director directly with video conferencing. Besides that, the decision of broad of director can send to office of CEO of different countries. Therefore, it save the information flow time. 2.1.2 Deloittes Culture There are very general characteristics that every organizational must have to look into, if not the organizational culture wouldnt incomplete. All this characteristics is important because it make the business into own way. There are 7 characteristics belong to an organizational culture: 1. Innovation and risk taking 2. Attention to detail 3. Outcome orientation 4. People orientation 5. Team orientation 6. Aggressiveness 7. Stability Deloitte is an organization with high innovation and high risk taking culture. It is because Deloitte have contract with Nortel which around multimillion dollars for provide and manage the services. So that Deloitte may able to use the Nortels global infrastructure of multimedia network operations centers to operate video conferencing. Deloitte believes that video conferencing can save on travel costs. According to Hamble, 2008, Sullivan national director for business services at Deloitte said that video conferencing can be expensive but it counts the productivity and cost of wear and tear on people. Hence, Deloitte is an organization which high attention to detail in culture. It is because Deloitte is an accountancy largest international company which provide financial advisory, audit and other. Therefore, it may attention to detail in calculation, analysis, research and others, to ensure that do not give a wrong advice to customers. According to Morgan Mckinley, 2012, typically number cruncher or accountant would like to work through problems and have great attention to detail. By using video conferencing, employees can direct communicate with others countries for attention to detail in order to complete a task. Therefore, employees will more understand. Besides that, Deloitte is an organization pays more attention to result rather than process. It is because Deloitte turns to video conferencing to cut costs and carbon footprint. Based on the calculation of Nortel, a company spend 23 million dollars on travel cost annually can use telepresence to recover as 385000 hour of lost productivity, reduce footprint by up to 4200 tons and save 7 million dollars. Therefore, Deloitte practise outcome orientation. According to Fiscal Report of Deloitte, 2009, Green meeting results in recommendations covering general planning, use of remote participation, reduction of materials consumed, catering, and post-meeting recycling. Besides that, Green Travel results in less travel. It shows that video conferencing effective alternative travel. Furthermore, Deloitte has the characteristics of people orientation in culture. Deloitte is providing a good environment for his people to workplace which is video conferencing. It because to reduce the wear and tear of the people who travel often. Besides that, video conferencing can direct communicate with different area people. From the direct communication between people will more understand and productivity. Therefore, it will improve employee satisfaction and productivity. According to People Link, 2011, video conferencing is improving the productivity of people and satisfaction of people. Next, Deloittes culture has the characteristics of team orientation. Team orientation refer to the company believe team helps to get better results compare with individual. Deloitte has the leadership team of our strategy and operation practise focuses on understanding the complex needs of customers. According to Deloitte, 2012, building out a team selling seems more effective to accomplish by breaking down the plan one step at a time. It shows that Deloitte believe than working in team is really work and effective. By using video conferencing, leader at UK can direct guide and control his or her team efficiency and effectiveness. Moreover, Deloitte is a company which aggressiveness. Deloitte will reward his employees when they are getting the job done. According to Glassdoor, 2012, Deloitte pay reasonably compensation and beat most of the competition and industry standards. Besides that, Deloitte provide wellness program for his employees health. According to Deloitte, 2010, Organizations succeeding in every way generally require a robust wellness program which comprise 7 characteristics such as vision, optimism, strong employee engagement, and an investment mentality the least are the most likely to press their advantage and pursue one aggressively. From the statement above, it can be effectiveness aggressive in an organization. In additional, Deloitte is a stability company. Deloitte is part of the Big Four international professional services network in accountancy which included PWC, KPMG and Ernst Young. It shows that Deloitte is at the cash cows state which high market share and low market growth. According to Business Dictionary, 2012, cash cow means a brand, business unit, product or services that generate large and positive cash flow. Therefore, Deloitte will maintain its stability to avoid go to dog (Declines). 2.1.3 Relationship between Cultures with Structure of Deloitte Span of control aggressiveness Formalization stability Chain of command people orientation Departmentalization outcome orientation Work specialization team orientation Decentralization innovation and risk taking Attention to detail Figure 1.1 The characteristics of organization cultures have aggressiveness, stability, people orientation, outcome orientation, team orientation, innovation and risk taking and attention to detail. Besides that, the 6 elements of organization structure have formalization, chain of command, departmentalization, work specialization and centralization or decentralization. There has a relationship between the above culture and element or structure. The relationship between span of control and team orientation can be seen through the Deloittes manager of marketing department can control the marketing team. Therefore, that shows a clear relationship between span of control and team orientation. Next, span of control also make a connection with people orientation. Deloitte should hire managers to control his employees in Deloitte because a manager cannot control 100 above employees. Besides that, departmentalization is in relationship with team orientation. In Deloitte, there has different team follow a leader or manager to work together in a particular department. So, it has direct show the relationship between departmentalization and team orientation. Furthermore, decentralization is in relationship with people orientation. It is because Deloitte empower its employees to do certain decision. It shows that Deloitte is focus on people in order to satisfaction to improve productivity. Based on the statement, it shows the clear relationship. Next, decentralization is in relationship with outcome orientation. When Deloitte empower its employees it will save the time for waiting the top management to do decision. Some more, increase the productivity of employees work. Therefore, employees wouldnt feel someone is controlling him or her. Thus, it will related to innovation and low risk taking because after Deloitte empowered employees, it will not sure whether the decision making is right or wrong. Other, empowerment may bring organization innovation by employees do something new such as from unproductivity to productivity. Hence, Work specialization is relationship with people orientation. It is because Deloitte believe people can help company to be success. So, Deloitte hire specialists and assign work to them to complete it. Therefore, Deloitte is focusing in person who is specialist. Moreover, chain of command is connection with outcome orientation. It is because chain of command is toward the authority from top management. Typically, top management will more likely to see the result or outcome only. Therefore, chain of command has a relationship with outcome orientation. In additional, formalization related to aggressiveness by rule and procedure. Normally, large company such as Deloitte should wellness program for employees. By this, employees will feel satisfaction and safe for the working environment. So, employees will feel aggressiveness and loyal to work for Deloitte. Last, formalization is relationship with attention to detail. Deloitte is formal structure so that it will easier to attention to detail for solve the problem. It is because with a formal structure will easier to investigate in details about the cause and the root of the problem should a problem arise. Besides that, it also related to departmentalization. When facing a certain problem, different department will attention in detail to get the root of problem and solve it. In Conclusion, based on the organization chart, Deloitte is a hybrid structure. Besides that, the 7 characteristics belong into Deloittes culture. Furthermore, the organization design of Deloitte is virtual design. Accoding to Rouse, 2005, virtual organization is one whose members are geographically apart, usually working by email or groupware while to appearing to other to be a single. Therefore, Deloitte use video conferencing. 2.2 Definition of management and leadership Management refer to coordinating and overseeing the work of other people so that the activities can be accomplished efficiency and effectiveness. Typically, a management should have the function managers perform approach. This approach included planning, organizing, leading and controlling. According to Business Dictionary, 2012, the coordination of the activities of a business in order to achieve the objective. It shows that an organization needs management to coordinate so that can achieve the objective with efficiency and effectiveness. Leadership mean what a leader do or the process of influence other to achieve goal. There have two types of leadership which is transformational and transaction leadership. According to Maxwell, 1998, leadership is influence, nothing much and nothing less. It shows that leadership is process to influence people. 2.2.1 Function of Management of Deloitte Deloitte want to sustain growth in the market. It designed 5 steps of strategy to achieve the goal. To develop the plan, Deloitte assign the strategies to key employees to implement. For example, increase advertising, sale staff and others. Besides that, use vision and mission to articulate the goals. According to Rothbauer-Wanish, 2009, the first component of managing is planning so that manager must determine the organization goal and how to achieve it by follow the vision and mission statement of the company. Deloitte arrange and structuring the work to different departments to accomplish the organization goal. It provides resources to particular department. For example, marketing department needs 50 thousands to make an advertisement. According to Cliffnotes, after the planning, manager need to organize the team and material based on the plan. Besides that, Deloitte has taken leading in its management. Deloitte using video conferencing to direct communicate with its employees. Moreover, it is using 5 rewards priorities to attract, motivate and retain the talent of employees. Deloitte also empowered its employees by guiding and encouraging them to do decision. According to Cliffnotes, leading involve motivating, communicating, guide and encouraging. Furthermore, Deloitte has taken the last action which is controlling in its management. It is using video conferencing to direct control his employees. By this, manager can check the result and correction the work immediately if necessary. In additional, using video conferencing will reduce the travel costs so that is part to controlling function. According to Rothbauer-Wanish, 2009, controlling involved the monitoring of the organization to make sure the goal is achieving and manager should attention to the cost and performances. 2.2.2 Transformational and Transactional Leadership Deloitte has practised the transactional leadership to its followers. Deloittes motivation system is once the employees get a certain value in fulfilling goal then rewards only can be paid. According to Management Study Guide, 2012, transactional leader trust that motivating can be through a rewards and punishment system. Besides that, Deloitte use video conferencing to guide and motivate his employees. According to Improved Employees, 2012, use every type of communicating technology to better communicate with staff in order to improving employee motivation. Next, Deloitte has also practised the transformational leadership to its followers. Deloitte is inspiring his followers to perform by empowerment. For example, after Deloitte have empowered his employees, they will feel interest toward their job and build high performance in organization. Therefore, transformational leader influence and inspire employees. According to Management Study Guide, 2012, transformational leadership motivate and empower employee to achieve goal and encourage them to transcend their own interests. 2.3 Definition of Motivation and Performance Motivation is the combination of a persons desire, energy directed and keep toward to achieve a goal. Energy refers to measure of intensity or drive. For example, dream, desire, reward and other. Then, direction means toward organizational goal. For example, what should do in order to get the dream or some work. Last, persistence is exerting effort to achieve the goal. For example, do not give up and action to do something with effort to get the dream. According to Nelson and Quick, 2011, motivation is the process of arousing and sustaining goal directed behaviour. It shows that motivation must have the 3 elements in order to be motivated. According to Oxford dictionary, 2012, performance defines as the action or the process of performing a task or a function. It can be a task or operation seen in how successful of the performed. Therefore, an organization needs performance to success. 2.3.1 The Relationship between Motivation and Performance In Deloitte, training will improve an employee to motivate and perform in an organization. Deloitte provide different training program for employees to maximizing the enterprise performance. For example, customized training, learning, human capital, management solution and others. According to Wilks, 2010, improving employee motivation to do well training is a must. It shows that training is an essential part of organization. After provided training, employees learned new things then the department will be high performance in organization. Besides that, Deloitte is empowering his employees to perform in an organization. Based on Deloittes seven signals, one of the cultures is empowerment. Deloitte believes that empower his people will get motivation and performance of employees. For example, when a team was empowered by manager, they can create their own team structure and feel comfortable so it a way it works will increase productivity. According to Management Study Guide, 2012, empowerment should be given to employees because this helps perform the task in the best possible manner. Therefore, empowerment will bring the high performance in an organization. Furthermore, Deloitte is practise the reward system to motivate employees to perform in organization. At Deloitte, they reward employees for their good work but not only reward in their salary and through other mechanisms that allow Deloitte to credit employees effort over and above expectation. According to Richards, 2012, individuals are motivated by internal and externals factors. Externals factors included rewards, goal achievement, bonus and others. It shows that during the attracting by external factors, employees will perform well in organization. In additional, Deloitte also use video conferencing to motivate employees to get performance. It is because video conferencing can direct communicate with employees. By using video conferencing, the information exchange will be more understand. Therefore, it tent to motivate or influence employee behaviour. According to Anderson, 2012, clear and honest communication help to build closed relationship between manager and employee so that it assists employees in reaching maximum productivity. 2.4 Efficiency and Effectiveness Team Based on the definition of efficiency, effectiveness and team. Team refer to a group of people work together to achieve a common goal. Efficiency team refer to the team is doing the things right. For example, a team getting job done with use the less resources possible. Besides that, effectiveness team mean the team is doing right things. For example, the team attained the goal at the end. Therefore, efficiency and effectiveness team refer to the team which is doing right things and things right. 2.4.1 Technology of Deloitte Nowadays, technology is very popular in an organization. Small organization still following but almost all the large organization must have technology. According to Hayday, 2002, one in four UK offices believes that IT is the most useful thing in workplace. It shows technology is essential in organization. Besides that, technology divides into few types: Administrative Technology- telephones, vacuum cleaners, fax machines, printer and photocopies Instructional Technology- videotapes, internet, video recording, computer software, computer Information Technology- Deloitte Facebook, Deloitte Youtube, Deloitte Talent search, Thomas international, Deloitte Web site. It shows that Deloitte has uses this 3 types of technologies in the organization. 2.4.2 Advantages of Technology Given to Deloitte The advantages of administrative technology help Deloittes team to be convenience. The multifunction printer has the features of print, scan, photocopies and fax. Deloittes team can use the multiple function of the printer during their work. Therefore, Deloitte can buy a multifunction printer to instead a fax machines, a scan machines and a photocopies machines. According to Orth, 2012, a multifunction printer offers the convenience of additional features. It shows that printer help Deloittes team to be convenience. Therefore, during the process of printing Deloittes team save time and at the end Deloittes get the job done in time. Besides that, instructional technology helps Deloittes team to increase productivity. The Video conferencing helps Deloittes team direct communicate with each other. It is because direct communicate will increase team understanding. Therefore, it is increasing productivity of team. According to People Link, 2011, video conferencing help increase the productivity of managers because typically manager travelled for a short time meetings. It shows that video conferencing instead of wasting travelling time. Therefore, the process show understanding to the team and make right decision at the end. Furthermore, information technology helps Deloitte to store information into few wed site with a lower cost. By this, Deloitte employees can search and share their information on the specific web site. For example, Deloitte Facebook, Deloitte Youtube, Deloitte Talent search, Thomas international, Deloitte Web site. Therefore, Deloittes employees can log in to the web site by username and password. According to Buzzle, 2012, information provides a low cost business option to store and maintain information. It shows that company can save cost to store information. 2.4.3 Disadvantages of Technology Given to Deloitte The disadvantage of administrative technology of Deloitte is when a multifunction printing problem occurs will totally affect other function to perform. In this situation, it will affect Deloittes employees delay their work. Therefore, when multifunction printer problem will make employees unproductivity in organization. According to Orth, 2012, multifunction printer had problem will unable to use any of the devices function. It shows that the printer stop perform and need repair. Besides that, disadvantage of instructional technology of Deloitte is high cost and unstable connection. Deloitte use multimillion dollar to contract with Nortel in order to use Nortel system to operate the video conference. In additional, the maintenance video conference would be high also. Sometimes, heavy rainy or storming will affect the stability of connection. So, it will disconnection during half meeting. According to Video Conferencing Guide, 2010, the disadvantages of using video conferencing are high cost and stability of the connection. Last, the disadvantages of information technology of Deloitte is private of the New http://www.telegraph.co.uk/finance/good-news/9481512/Deloitte-sees-revenues-jump-as-recruitment-drive-looks-to-the-future.html http://www.deloitte.com/view/en_GB/uk/industries/charities-not-for-profit/index.htm http://www.computerworld.com/s/article/9107878/Deloitte_picks_Nortel_for_managed_videoconferencing_ http://www.deloitte.com/view/en_AU/au/about-us/culture-beliefs/index.htm http://public.deloitte.com/media/0146/2009_cr_annual_report/cr_rw_iot.html http://www.peoplelink.in/advantages.html http://www.buzzle.com/articles/primary-characteristics-of-organizational-culture.html http://www.businessdictionary.com/definition/departmentalization.html http://www.businessdictionary.com/definition/span-of-control.html http://www.businessdictionary.com/definition/formal-structure.html http://www.deloitte.com/view/en_US/us/Services/consulting/human-capital/0e8c5a46db321310VgnVCM3000001c56f00aRCRD.htm http://www.glassdoor.com/Reviews/Employee-Review-Deloitte-RVW1772388.htm http://www.deloitte.com/assets/Dcom-UnitedStates/Local%20Assets/Documents/Consulting%20MOs/us_consulting_mo_EmployeeWellness_070510.pdf http://www.businessdictionary.com/definition/cash-cow.html http://whatis.techtarget.com/definition/virtual-organization http://www.businessdictionary.com/definition/management.html http://www.teal.org.uk/leadership/definition.htm http://suite101.com/article/four-functions-of-management-a113463 http://www.cliffsnotes.com/study_guide/Functions-of-Managers.topicArticleId-8944,articleId-8848.html http://work.chron.com/work-specialization-4684.html http://www.morganmckinley.ie/article/why-most-accountancy-firms-will-hire-wrong-people http://www.sba.muohio.edu/abas/1998/krokosz.pdf Greece/Local%20Assets/Documents/Attachments/Deloitte%20Greece%20Ethics%20and%20Compliance%20Program%20Guideline%20September%202012.pdf http://managementstudyguide.com/transactional-leadership.htm http://improvedemployees.com/improve-employee-motivation/ http://oxforddictionaries.com/definition/english/performance http://www.the-no-sugar-coach.com/employee-training-motivation.html http://www.managementstudyguide.com/hygiene-and-motivation-factors-for-employee-engagement.htm http://smallbusiness.chron.com/employee-motivation-empowerment-process-4843.html http://smallbusiness.chron.com/role-communication-employee-motivation-11914.html http://www.zdnet.com/technology-in-the-workplace-more-important-than-managers-3002124187/ http://www.buzzle.com/articles/advantages-of-information-technology.html http://smallbusiness.chron.com/advantages-multifunction-printers-27357.html http://www.video-conferencing-guide.org/disadvantages-of-video-conferencing.html

Pillars of Salt, A Woman of Five Seasons and A Balcony Over the Fakihani :: Pillars Salt Seasons Balcony Fakihani Papers

Pillars of Salt, A Woman of Five Seasons and A Balcony Over the Fakihani missing works cited â€Å"Maha, sister, my life is like candy-floss; fluffy and full from the outside, empty like this damned hospital room from the inside. And they called the candy-floss ‘girls-curls.’ It was like my life. A girl’s life. A fluffy lie for half a piaster. Ya-la-la.† (Faqir, 19) To many eyes, the women’s liberation movement in the Middle East is nothing more than a mere faà §ade. The solidification of women’s rights in writing means very little when actually put into play, women still continue to be trampled on in all walks of life, behind closed doors and tinted windows. This is especially true of the three novels: Pillars of Salt, A Woman of Five Seasons and A Balcony Over the Fakihani. In these stories, women have earned little or nothing of their God given rights and continue to remain silent behind the false protection and ordinance of the law. True, the circumstances surrounding the equality of women have improved compared to what they once were, but even the most simple of things which Western women take for granted are thorns in the sides of Middle Eastern women. The authors of these books do their best to expose the injustices put upon women that the public rarely sees, even in the light of modernity. It is in these novels that we see how little the women’s liberation movement has done for these â€Å"real† women, these women made of flesh and blood who are still largely insignificant in the grand scheme of the universe. Rape as a Model of Society One of the most obvious disguises of inequality is the rape of Nasra in the first novel Pillars of Salt. Rape is very much illegal and yet it happens and happens openly. Maha’s mind races when Nasra tells her that she has been raped, we can see how the society view women who have lost their virginity through rape, â€Å"My friend had lost her virginity, her honor, her life. She was nothing now. No longer a virgin, absolutely nothing. A piece of flesh. A cheap whore. (Faqir, 11) This sums up what society thinks of a woman who has dishonored herself and it seems that once this has happened, there is no hope or chance of one ever redeeming herself. This is the fate of Nasra and the fate of all women.

The Anatomy and Actions of the Knee Essay -- essays research papers

The knee joint is formed by the articulation of the distal end of the femur and the proximal end of the tibia. The fibula is only involved to the extent that it serves as an attachment site for connective tissue. In this paper, the anatomy of the joint will be discussed. The knee is a hinge-type, diarthrotic, or freely moveable joint. Also referred to as a synovial joint, the 2 articulating ends of bone are encased in a capsule that lubricates the joint with synovial fluid to reduce friction. Each bone in a synovial joint has articular cartilage at the articulating surface. The C-shaped medial and lateral menisci serve to deepen the articulation at the superior surface of the tibia, thus enhancing the bony stability of the joint. Also adding to the joints stability are the two major pairs of ligaments: the cruciates and the collaterals. The medial and lateral collateral ligaments have a stabilizing effect in a lateral plane of motion, helping to prevent sideward displacement and over-rotation. The medial collateral attaches the femur to the tibia, also attaching to the medial meniscus. The lateral collateral attaches the femur to the fibula but has no attachment to the lateral meniscus. Both collaterals lie slightly posterior to the lateral axis of the knee joint and are taut when the knee is full extension. This positioning of the ligaments causes a slackness when flexion occurs, allowing medial and lateral rotation to take place. The cruciate ligaments are so named because of their cross-configuration within the joint. The anterior cruciate ligament attaches to the tibia on its anterior-superior surface, crossing through the joint from the medial side to its lateral attachment on the femur. The posterior cruciate ligament attaches on the posterior-superior aspect of the tibia, crossing diagonally and medially to its lateral attachment on the femur. The anterior and posterior cruciates protect against hyperextension and hyperflexion, respectively. The actions performed at the knee include flexion, extension, and medial and lateral rotation. Flexion is the bending of a joint so that the angle between the two bones decreases. The primary muscles that flex the knee are a group collectively known as â€Å"hamstrings.† The hamstrings consist of the biceps femoris, semitendinosus, semimembranosus. The muscles that assist in flexion are the sartorius, gracilis,... ...g  Ã‚  Ã‚  Ã‚  Ã‚  Linea aspera on posterior femur, greater trochanter of femur Insert  Ã‚  Ã‚  Ã‚  Ã‚  Patella and via patellar tendon to tibial tuberosity Action  Ã‚  Ã‚  Ã‚  Ã‚  Extension of knee Nerve  Ã‚  Ã‚  Ã‚  Ã‚  Femoral VASTUS INTERMEDIUS Orig  Ã‚  Ã‚  Ã‚  Ã‚  Anterior and lateral femoral shaft Insert  Ã‚  Ã‚  Ã‚  Ã‚  Patella and via patellar tendon to tibial tuberosity Action  Ã‚  Ã‚  Ã‚  Ã‚  Extension of the knee Nerve  Ã‚  Ã‚  Ã‚  Ã‚  Femoral VASTUS MEDIALIS Orig  Ã‚  Ã‚  Ã‚  Ã‚  Linea aspera on posterior femur Insert  Ã‚  Ã‚  Ã‚  Ã‚  Patella and via patellar tendon to tibial tuberosity Action  Ã‚  Ã‚  Ã‚  Ã‚  Extension of knee Nerve  Ã‚  Ã‚  Ã‚  Ã‚  Femoral TENSOR FASCIA LATA Orig  Ã‚  Ã‚  Ã‚  Ã‚  Iliac crest (posterior to ASIS) Insert  Ã‚  Ã‚  Ã‚  Ã‚  Iliotibial tract (which continues to attach to the lateral condyle of the tibia)   Ã‚  Ã‚  Ã‚  Ã‚  Assists extension of knee Nerve  Ã‚  Ã‚  Ã‚  Ã‚  Superior gluteal   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  

Absolute and Relative Surplus Value – Seminar

In contemporary social science, the concept of â€Å"value† has attained currency in such disciplines like Economics, Sociology, Political science etc. in these disciplines, value is considered as those essentials needed by members of a society. It is further seen as scarce resources pursued by competing groups. Value in political economy, basically refers to that portion that creates wealth or the so called reward for the â€Å"risk taker†, the entrepreneur.In other words, value refers to that unpaid labour of the worker which the capitalist pockets or recapitalizes. It should be noted that, the concept of value is an integral part of the labour process in general, capitalist commodity production, wear and tear of the working class and of course class antagonism. In essence, the concept of value (Absolute and Relative) cannot be understood without recourse to the mode of production that brings it about as well as the nature of social relations of production.Under capit alism, labour power becomes a commodity and like any commodity, it has its value and use value. The value of any commodity like labour power is determined by the expenditure of social labour on its production and reproduction. Therefore, surplus value is derived from surplus labour of a worker. The worker creates a value which the owner of the means of production appropriates without compensation. Marx’s Das Capital not only revealed the exploitation surrounding the extraction of surplus value, he as well revealed the degree and ratio of exploitation involving the labour power of the workers.In this direction, he maintained that that surplus value can be categorized into â€Å"Absolute and Relative†. With this, Marx gives an analogy of how the value of labour power is used in extending capital. A school master is a productive labour or his labour power becomes of value when he finds himself in a school factory, that he must ensure that teaching and non-teaching staffs become productive as to ensure not only the preservation of capital assets of the owner of the means of production but that they produce surplus value that exceeds the rate of hiring them.Beyond this, Marx situated the social relations of production in historical context which has continued to associate the worker and surplus value creation. From the foregoing, capitalist exploitation of the labour power of workers can be looked at from two angles: the first being the production of Absolute surplus value which becomes possible in the prolongation of the working day. In other words, to Marx, Absolute surplus value is obtained by increasing the amount of time worked per worker in a given time.From one stand point, any distinction between Absolute and Relative surplus value appears illusory. Relative surplus value is Absolute since it compels the absolute prolongation of the working day beyond the labour time necessary to the existence of the labourer himself; While Absolute surplus va lue is relative since it makes necessary such a development of the productiveness of labour, as will allow of the necessary labour time being confined to a portion of the working day.The second way of increasing the degree of the exploitation of labour power through the relative surplus value which is derived by a reduction of the necessary labour time without any changes in the working day. For Marx, it is possible to reduce the labour time primarily by increasing social labour productivity in branches producing means of subsistence for the workers. Consequently, both the Absolute and Relative surplus value are defined within the logic of the establishment of capitalism which perpetually subjects labour to capital.Again, Marx tries to highlight the differences between the Absolute and Relative surplus value, which he says is defined with the establishment of the capitalist mode of production; that is it is the prolongation of the working day beyond the point at which the labourer w ould have produced just an equivalent for the value of his labour power, and the appropriation of that surplus labour by capital. Although, as a special method of reducing relative surplus value, he continues capitalist industries get operated by by the army of workers themselves with the ultimate aim of ensuring the revolution of the entire capitalist production.It is with regard to the forgoing, that the author presupposes that when the above two conditions that creates surplus value for the capitalists are absent or when the labour spends all his labour time for the reproduction of himself, then the cycle of capital reproduction is obstructed and class division disappears. However, Marx goes on to say that the increasing complexity of the needs of society has correspondingly increased the absolute and relative surplus value extracted in the process of production.Regarding the origin of surplus value and labour power from its engagement, Marx is of the opinion that it was influenc ed under two conditions: The first being the subsistence of workers when man gathered natural wealth for subsistence. The second is market conditions when market production got underway, instruments of labour such as navigable rivers, wood, coal, metal etc became important in the capitalist production of goods and services. Inhering from the consequence of commercial production is the issue of climatic change which is caused the excessive demand for consumer goods.So, the lesser the natural wants of man; the greater the fertility of the soil and the suitable climatic conditions and ultimately, the less impoverished the labourer. From the foregoing, the capitalist mode of production, according to Marx, thrives on man’s assertiveness on the wealth of nature. The differentiation of the fertility of the soil and its components such as the changes of the seasons informs social division of labour in societies and by extension multiplied human wants, his capabilities, means of produ ction and surplus value. t therefore follows that human labour is the only source of new economic value since it is indispensable for the conservation and transfer economic value (maintenance and redistribution of capital assets). In other words, the ability of the capitalist to manipulate the surplus labour time in order to produce surplus product is the starting point for the extraction of surplus value. Bourgeois economists such as David Ricardo did not see surplus value as the driving force behind the productiveness of labour rather as an essential part of labour production that determines surplus value.Again, this view of the Bourgeois scholars contrasts from that of the merchantilists which believe that surplus value originates from the aspect of exchange of the labour product above its original value. Another, bourgeois scholar with yet another perspective is John Stuart Mill who sees surplus value as inhering from the duration of the product of labour. In other words, Mill b elieved surplus value can still be made without the exchange value of commodities. But, in reality, surplus value can be derived from subtracting the total expenditure made in the process of production and exchange from the final price of the commodity.Surplus value is in fact the main goal and the driving force of capitalist production. It is also important to note that it is on the basis of the engagement of labour power that surplus value is extracted. Since capital needs a steady flow of labour power to preserve the capital assets and provide surplus value, it is where the mystery of capitalist exploitation lies, it becomes pertinent to examine the views of Karl Marx on the following Sub themes: CHANGES OF MAGNITUDE INTHE PRICE OF LABOUR POWER AND IN SURPLUS VALUE: Labour power is determined by the expenditure of social labour on its production and reproduction. In other words, in order to live and work, a worker has to have food, clothes, housing, etc , in order to meet his nee ds and fulfill his role as a member of society. Essentially, for Marx, there are three important factors that determine the value of labour power: i.The value of the necessaries required by the worker ii. The expenses involved in skills acquisition of the labourer iii. The value of the means of subsistence required to maintain the worker’s family. In addition, labour power has a specific use value which no other commodity possesses. For example, the use value of commodities such as bread, clothes, footwear, writing materials, etc is fully used up in the process of consumption while the use value of labour power has the capacity to produce more value than it has itself.This also constitutes the cradle of capitalist exploitation and appropriation of surplus value. It is based o the above premise that Marx underscores that the Relative magnitudes of surplus value and of price of labour power are determined by three circumstances: a. The length of the working day b. The normal in tensity of labour c. The productiveness of labour The above factors or circumstances could variously be combined. One of the three factors could be constant and the others variable or two constant and one variable or lastly all three simultaneously variable.The following analogy further explains the various combinations that determine the relative magnitudes of surplus value and the value of labour power: LENGTH OF THE WORKING DAY AND INTENSITY OF LABOUR CONSTANT. PRODUCTIVENESS OF LABOUR VARIABLE : The above assumptions are determined by three laws: First, a working day of a given length always creates the same amount of value, irrespective of the productiveness of labour and with it the mass of the product and the price of each of the product may vary.What the capitalist would do in this circumstance in order to extract surplus value is to divide the working day into two parts: The first is the necessary labour time and the other is surplus labour time. The capitalist maximizes th e utility of the surplus labour time in which time the worker expends surplus labour and creates surplus value. Again, Marx added that the outcome of labour process varies with the productiveness of labour. Second, surplus value and the value of labour power vary in opposite directions.A variation in the productiveness of labour, its increase or decrease influence the variation in the opposite direction of the value of labour power and in the same direction in surplus value. In other words, the capitalists through the intensity of labour can reduce the value of labour power, while at the same time increase their extraction of surplus value. Further, the value of labour power cannot fall and consequently surplus value cannot rise without a rise in the productiveness of labour.For instance, a working day of seven hours created a value of #10,000 as a constant. The constant quantity is the sum of the surplus value plus the value of labour power; therefore, neither of them can increase without the other diminishing. It then follows that the value of the labour power cannot decrease from #10,000 to #8,000 unless an increase in the productiveness of labour makes it possible to produce in five hours the same quantity of necessaries as previously required in 7 hours to produce.On the other hand, the value of the labour power cannot rise from #10,000 to #12,000 without a decrease in the productiveness of labour, whereby 9 hours become sufficient to produce the same quantity of necessaries for the production of which 7 hours previously sufficed. Third, increase or diminution in surplus value depends on the corresponding diminution or increase in the value of labour power. Every change of magnitude in surplus value arises from an inverse change of magnitude in the value of labour power.According to this third law, a change in the magnitude of surplus value presupposes a movement in the value of labour power, which movement is brought about by a variation in the productiv eness of labour. WORKING DAY CONSTANT. PRODUCTIVENESS OF LABOUR CONSTANT. INTENSITY OF LABOUR VARIABLE : In this case, increased intensity of labour in a constant working day of 7 hours will amount to more products than one of less intense labour. Productiveness of labour will also result in more products in a given day of 7 hours.Evidently, the mass of surplus value can be increased both by increasing the rate of the exploitation of labour power and by increasing the number of wage workers. In addition, the reduction of the value of the workers means of subsistence and consequently the value of labour power or a reduction of the necessary labour time and increase in the surplus labour time can generate surplus value in the process of capitalist production. Again, technology increases surplus value at the expense of labour power.In fact, capitalism as a social system puts all the achievements of the technical progress at the service of non-working, parasitic classes and dooms the wo rking class to poverty and rightlessness. Machines serve to intensify the exploitation of labour and wear out the human organism at a faster pace. When the value created by a day’s labour increases from #8,000 to #10,000, then the two parts into which this value is divided, ie price of labour power and surplus value may both increase simultaneously, equally or unequally.Here, the rise in the price of labour power does not necessarily imply that the price has risen above the value of labour power. On the contrary, the rise in price may be accompanied by a fall in value. This occurs whenever the rise in the price of labour power does not compensate for its increased wear and tear. PRODUCTIVENESS AND INTENSITY OF LABOUR CONSTANT. LENGTH OF THE WORKING DAY VARIABLE: The length of the working day creates a greater or less amount of value. In addition, every change between the magnitudes of surplus value and the value of labour power arises from a change in the absolute magnitudes of the surplus labour.Furthermore, the absolute value of labour can change only in consequence of the reaction exercised by the prolongation of surplus labour upon the wear and tear of labour power. From the foregoing, one can conclude that: A shortening of the working day under the conditions leaving the value of labour power and its necessary labour time unaltered; it then reduces the surplus labour and surplus value. A change in the productiveness and intensity of labour either precedes or immediately follows a shortening of the working day.Second, if the working day be lengthened say 2 hours and the price of labour power remain altered; the surplus value increases both absolutely and relatively. In other words, the change of relative magnitude in the value of labour power is the result of the change of absolute magnitude in surplus value. The point to be emphasized here is that the wear and tear of workers is not adequately compensated in Nigeria. SIMULTANEUOS VARIATIONS IN THE DURATION, PRODUCTIVENESS AND INTENSITY OF LABOUR The ifferent variations are capable of counteracting one another, either wholly or in part. In speaking of diminishing productiveness of labour, it is in relation with those industries whose products takes care of the subsistence of the worker such as the fertility of the soil and the consequent dearness of its products like food, shelter, clothes, etc. In the latter case, should there be no change in the working day, the capitalists will experience a fall in surplus value because the price of the labour power required for production would have increased.Therefore, with diminishing productiveness of labour and a simultaneous lengthening of the working day, the absolute magnitude of surplus value may continue unaltered, at the same time that its relative magnitude diminishes; its relative magnitude may continue unchanged at the same time that its absolute magnitude increases; both the absolute magnitude and relative magnitude may incre ase in so far as the duration of the working day is sufficient. On the other hand, the increasing productiveness of labour with a simultaneous shortening of the necessary labour time results in the relative surplus value.When the productiveness of labour is as a result of increasing social labour productivity in branches producing means of subsistence for the workers and their families, it serves to reduce the value of labour power and subsequently produces absolute and relative surplus value when the necessary labour time is reduced at the expense of the surplus labour time. However, the more the productiveness of labour increases, the more can the working day be shortened; and the more the working day is shortened , the more can the productiveness of labour increase.VARIOUS FORMULAE FOR THE RATE OF SURPLUS VALUE: The rate of surplus value in production is defined by Marx as the volume of surplus value produced by the workforce divided by the variable capital expended to produce: a Surplus value S = Surplus value = Surplus labour Variable capital V Value of labour power Necessary labour b. Surplus labour =Surplus value =Surplus product Working day Value of the Product Total ProductHere, the intensity and productiveness of labour embodied in a working day depicts the degree of exploitation of labour. The formula for the mass of surplus value (S) is = S’x V, where S is the rate of surplus value and V is the variable capital advanced for the remuneration of all the workers. Evidently, the mass of surplus can be increased both by increasing the rate of the exploitation of labour power and by increasing the number of wage workers. Conclusion: